Support

Need help?
We’re here for you!

Do you have questions about your Swinguru?
Do you need to talk to a specialist, or do you just want to know how to set-up your new Swinguru system?

Explore and learn more about your Swinguru.

DOCUMENTS & TUTORIALS

Hopefully you’ve already had a chance to get an idea
of how Swinguru works. If not our documents page is a great place to start.

 

You will find useful information and documents
(getting started instructions, installation guide and best practices).

DOCUMENTS

 
On our YouTube channel you will also find product
presentations and tutorial videos.

YouTube Channel

CHECK OUT OUR HELP CENTER

A comprehensive knowledge base chock full of helpful info
and solutions to the most common issues experienced by our customers.

 

You’ll a find lot of answers
to Frequently Asked Questions about

Installation & Setup

System Requirements & Performances

Updates & Maintenance

Kinect & High Speed Cameras

Swinguru Products

Subscription & Pricing

DOWNLOADS

Download the latest Swinguru software.

 
The current version is based on the use of the Kinect camera.

 
New version based on the use of the INTEL Realsense camera not yet available.

 

Always make sure you have the lastest version installed.

Download Swinguru PRO Golf

Download MY Swinguru Golf

Download Swinguru PRO Baseball

Download Swinguru PRO Softball

SOFTWARE SUBSCRIPTION & SUPPORT

Stay current, get support, remain efficient!

 

When you purchased your Swinguru license, support and maintenance came along with it for the period of your subscription.

Make sure you stay current and have valid license.

Being current means you have unlimited access to all the latest software features, as well as unlimited support at no additional cost.

In case you need to buy or renew your subscription go to https://www.swinguru.com/shop/

1. Select which subscription package you would like to buy or renew.

2. Proceed to Checkout and Follow the PayPal instructions.

Once Swinguru receives confirmation of payment, Swinguru license will be updated appropriately and your Registration ID will be sent by email.

Please note

# You may expect up to 48 hours delay from payment till update is effective.

# Purchase of additional software year(s) are added to the current expiration dates.

BUY NOW

SYSTEM REQUIREMENTS / HARDWARE SPECIFICATIONS

Make sure that your PC meets or exceeds the minimum system requirements stipulated below in order to get the best results from Swinguru.

Need help to verify if your PC meets the minimum system requirements? We’re always here for you! Just send us your computer make and model at info@swinguru.com and we’ll let you know if you’re good to go!

Specifications My Swinguru Swinguru Pro
Operating System Windows 10 Windows 10
Processor Intel Core I5 and above (64bit) Intel Core I5 (64bit) + 16GB RAM
Intel Core i7 (64bit) recommended

Intel Core i7 (64bit) if High Speed Camera

Memory 8GB RAM / 16GB* RAM recommended 8GB RAM if Kinect only / 16GB* RAM recommended

16GB* RAM minimum if High Speed Camera

* configuration with 8 + 8 GB RAM (dual mode)
is better than 1 module of 16 GB RAM

Hard Disk Drive 500GB Hard Drive, fast 7200 RPM hard disk drive (Good) or SSD disk drive (Best)
100GB available on C Drive
Swinguru application itself is about 500MB and installer 4MB.
*Swinguru data and videos can only beinstalled and saved on the C: drive

To record in high definition colour the main hard drive must be 512 GB (min) SSD disk drive.

1TB Hard Drive, fast 7200 RPM hard disk drive (Good) or SSD disk drive (Best)
256GB available on C Drive
Swinguru application itself is about 500MB and installer 4MB.
*Swinguru data and videos can only be installed and saved on the C: drive

To record in high definition color the main hard drive must be a 1TB SSD disk drive.

Graphic Card NVDIA GeForce GTX 1660 Ti and above

Direct X11 compatible.

NVDIA GeForce GTX 1660 Ti and above

Direct X11 compatible.

USB Port USB 3.0 (at least one) USB 3.0 (at least two)

Do you need confirmation that your computer meets the requirements?

Send an email to support@swinguru.com with the name and technical specifications of your computer and we will send back asap the results of our analysis.

GET HELP FROM A SPECIALIST

Did you check our help center first?

 

HELP CENTER

 

In order to get remote support

1. Please make sure to have an active internet connection.

2. If not already installed on your desktop, please install TeamViewer here

3. Once it is installed please launch the application and a pop-up will appear with your TeamViewer ID and password.

4. Please provide us those credentials (ID and password) by completing the form below describing your issue and availabilities for remote connection.

5. We will log in and help you as soon as possible, within service hours.

Service Hours: 9 am to 5 pm CET, Monday to Friday, excluding Belgium Holidays

CONTACT SUPPORT

You don’t find what you need ?

 

Thank you for contacting Swinguru support. Please complete the form below and describe your issue as extensively as possible, if possible include screenshots, so we can provide quick and efficient service.

We will get back to you as soon as possible. Please note service hours are 9 am to 5 pm CET, Monday to Friday, excluding Belgium Holidays.

If it’s an urgent matter, you may always contact your sales contact.

 

 















CAMERA SETUP








COMPUTER SPECIFICATIONS